State Farm® Insurance Agent Brenda Bouwman
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Drew Minzey
June 19, 2025
5
out of
5
rating by Drew Minzey
"All aspects of satisfaction when I need help with my insurance needs, sincerely Drew minzey"
Mary Eve
June 18, 2025
5
out of
5
rating by Mary Eve
"The staff here is always fast to respond and helpful and you feel like they are always looking out for your best interest."
Jackie Gokey
May 23, 2025
5
out of
5
rating by Jackie Gokey
"Kim was very knowledgeable, I'm not. To"
chanel blake
May 22, 2025
5
out of
5
rating by chanel blake
"Great service patients, and very helpful."
Zachary Carrier
May 20, 2025
5
out of
5
rating by Zachary Carrier
"Absolutely love this branch, Crystal helped me out very quickly over the phone. I left a message and within 5 minutes my call was returned."
We responded:
"Thank you so much for your wonderful review! We’re delighted to hear that Crystal was able to assist you quickly and effectively. Our team at Brenda Bouwman State Farm office strives to provide prompt and helpful service, and it’s great to know we hit the mark for you. We look forward to always being here for you and your family."
Steve Farrugia
May 15, 2025
5
out of
5
rating by Steve Farrugia
"Brenda was great as always!"
We responded:
"Thank you so much for the Kind words Steve. I truly appreciate it and Brenda Bouwman State Farm office will always here for you and your family. "
Jody Webb
May 6, 2025
5
out of
5
rating by Jody Webb
"We recently switched our insurance needs to State Farm. I had some questions in regard to the different amounts on our invoices and also a few questions on our policies. I called our local office to try and get some answers. Harita took her time and was totally able to explain not only my invoices but also a few things on our current policy. She also suggested to me an option I could select to further reduce my bill. She was very informative, patient and helpful. I will definitely ask for her help when contacting the office with any further needs. She is an asset to this office."
We responded:
"Thank you for taking the time to share such a glowing review! We're absolutely delighted to hear that you had a fantastic experience with Harita at Brenda Bouwman State Farm office. It’s our mission to ensure our clients feel informed and supported. We're proud to have such dedicated team members who genuinely care about our clients’ needs and we look forward to always being here for you and your family. "
Rob June
April 29, 2025
5
out of
5
rating by Rob June
"Very attentive to our needs."
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you found our team at Brenda Bouwman State Farm Office attentive to your needs. Providing excellent service is our top priority, and your feedback motivates us to keep doing our best. We look forward to being here for you and your family!"
Corrine Smit
April 24, 2025
5
out of
5
rating by Corrine Smit
"State Farm has always been amazing! I always had great customer service! Always caring & understanding!"
We responded:
"Thank you for your wonderful review! We’re so glad to hear that you’ve consistently experienced great customer service at Brenda Bouwman State Farm Office. Our team strives to be caring and understanding, and it’s rewarding to know that our efforts have made a positive impact on your experience. We look forwarding to continuing to be here for you and your family. "
William Seaman
April 21, 2025
1
out of
5
rating by William Seaman
"**UPDATE** Since she felt the need to call me. I put in my change of agent request on April 18th. Get a phone call from Brenda herself on the 21st about my honest review below. Explained to her I put in a change request with her employee while on my the phone previously and was ensured it was completed so the phone call was unwarranted honestly. Only for her to tell me that there was a note that I was inquiring about it but they never put it threw. Literatly doing more of what I described in the below review. Also didn't appreciate the attitude in her statement of "I haven't been around for 31 years for nothing" that means nothing to me. Your feelings should not cloud your professionalism. Absolutely the worst state farm Agent I've worked with in the last 10 years. Nobody here at this location can tell you anything in confidence or truthfully. Use literally any other agent if you want to be treated like a customer and not an inconvenience."
We responded:
"Thank you for taking the time to update your review and share your experience. I genuinely apologize for the frustration you encountered with your change of agent request and the communication issues that arose. It’s clear that we fell short in addressing your needs, and I appreciate you bringing this to my attention. I understand how important it is to feel heard and respected, and I’m sorry that you felt otherwise during your interactions. Your feedback is invaluable, and I will take it to heart as we strive to improve our service. Please know that your concerns matter to us. Thank you again for your honest feedback."
Judy Gallardo
April 17, 2025
5
out of
5
rating by Judy Gallardo
"My agent was a great help today , resolved my issue and introduced me to adt and ping can’t wait to sign up ! Check it out on the app!"
We responded:
"Thank you for the wonderful 5-star review! We’re thrilled to know that you had such a great experience with Brenda Bouwman State Farm Office. Your kind words motivate us to keep up the hard work and provide the best for our customers. If you have any suggestions or need assistance in the future, please feel free to reach out. We look forward to seeing you again soon!"
Christine Mc Arthur
April 4, 2025
5
out of
5
rating by Christine Mc Arthur
"Becky explained the many questions I had about auto and home insurance so that I could make informed choices regarding my coverage. She was genuine and caring and it was a pleasure to meet her. She created a comfortable environment where we could discuss all of my concerns without feeling pressured or rushed. Thank you Becky!"
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear that Becky was able to provide you with the information you needed regarding your auto and home insurance. It’s great to know that she created a comfortable atmosphere for you to discuss your concerns. Your satisfaction is our top priority, and Brenda Bouwman State Farm Agency looks forward to assisting you again in the future!"
Charles Street
April 3, 2025
5
out of
5
rating by Charles Street
"You are a wonderful insurance lady."
We responded:
"Thank you so much for your amazing 5-star review! Brenda Bouwman State Farm Agency is thrilled to hear that you found our service helpful. It’s always our goal to provide the best support possible, and your kind words truly mean a lot to us."
Sherri J
April 3, 2025
5
out of
5
rating by Sherri J
"Thank You for your SERVICE 😊 Sherri J."
We responded:
"Thank you so much for your review! Brenda Bouwman State Farm Agency looks forward to continuing provide you with the best service! We appreciate you so much. "
donald marsh
March 26, 2025
5
out of
5
rating by donald marsh
"Crystal has made everything so easy, even after totaling 2 cars in a month and a half"
We responded:
"Thank you for your kind words! We’re glad to hear that Crystal has made things easier for you during such a challenging time. I will be sure to pass your kind words onto Crystal and the team. Your satisfaction is our priority here at Brenda Bouwman State Farm, and we're here for you whenever you need us!"
Jeff Wabindato
March 25, 2025
5
out of
5
rating by Jeff Wabindato
"They've all all been real good to us! No need for change.."
We responded:
"Thanks so much for your kind words! We’re thrilled to hear that you’ve had a great experience with us at Brenda Bouwman State Farm. We appreciate your support and look forward to being here for you and your family always!"
Justine
March 19, 2025
5
out of
5
rating by Justine
"The state farm team at the Brenda Bouwman office in Muskegon is awesome. There customer service and response back to you is amazing. I will recommend them to everyone. Any problem they have a solution. Help you in every way they can."
We responded:
"Thank you for your fantastic review. We are so happy to hear that your experience with Brenda Bouwman State Farm Office team of Muskegon MI was such a positive experience. Providing exceptional service is our top priority and it is wonderful to know that we are able to assist you effectively. We are always here for you and your family. "
Deborah Cook
March 18, 2025
5
out of
5
rating by Deborah Cook
"Best customer service I have had in a long time. Keep up the good work."
We responded:
"Thank you for your fantastic review! We’re so glad to hear that you received the best customer service at Brenda Bouwman State Farm Agency. Our team works hard to provide exceptional service, and your kind words truly motivate us to keep up the good work. If you need anything in the future, please don’t hesitate to reach out. We appreciate your support!"
Tasha Orcutt
March 4, 2025
5
out of
5
rating by Tasha Orcutt
"I seen Natasha today she is amazing .I'm always treated like family.This means a lot to me. this office of people on apple are grate people."
We responded:
"Thank you for your wonderful review! Our team, at Brenda Bouwman State Farm Agency, strives to create a welcoming environment for everyone, and your feedback truly means a lot to us. I will be sure to pass your kind words onto Natasha and the team. We appreciate your support and look forward to serving you again soon!"
Bibiana Arreola
February 28, 2025
5
out of
5
rating by Bibiana Arreola
"Natasha was extremely helpful in a time of distress. She helped us meet our deadline so we can close on our property, after another insurance didn’t want to accommodate us after all. Definitely recommend her."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Natasha was able to assist you during such a crucial time. Your recommendation means a lot to Brenda Bouwman State Farm office, and we’re here to support you whenever you need assistance in the future. Congratulations on your new property!"
Barb Kittel
February 28, 2025
5
out of
5
rating by Barb Kittel
"I. Had a wonderful experience with crystal on the phone today.Letting her know that I got the app to work finally LOL🤣. And I was finally able to enter in my mileage for my little pod in the car. He had a great conversation about life in general and she answered all my questions.She was so polite, so easy to talk to and all of you ladies are like that.You're all so pleasant. I add questions. About my life insurand she answered what she could and so that she would let the gal know that I call because crystal is not licensed LO.L🤣. Anyway, I wanted to say thank you guys for your service, I know.You guys get some pretty bad calls.And so I like to brighten.Everybody's day and that brightens me!😊 Keep up the great work. And I give you five stars. I will give you 10 stars⭐️'s if I could! I'm referring you to everybody. Thank you very much from the bottom on my heart. Barbara Carey😋"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a great experience with Brenda Bouwman State Farm Agency. Your appreciation means a lot to us, and we’re here to help anytime you need assistance. Looking forward to working with you, your friends and family!"
Eric Khan
February 20, 2025
5
out of
5
rating by Eric Khan
"The agents and staff are always very friendly and helpful whenever I have questions or an issue."
We responded:
"Thank you for the review. Providing excellent service is our top priority at Brenda Bouwman State Farm Agency, and your feedback motivates us to keep up the good work. We are always happy to be here for you and your family. We appreciate your support!"
Arnold Jackson Sr
February 18, 2025
5
out of
5
rating by Arnold Jackson Sr
"I’m glad to say that it was a great experience,my problem was solved within a matter of minutes thanks for being there for me"
We responded:
"Thank you so much for your wonderful review! Brenda Bouwman State Farm office and team are thrilled to hear that your experience was great and that we could resolve your issue quickly. Your satisfaction is our top priority, and we appreciate you taking the time to share your feedback. If you need any further assistance in the future, please don't hesitate to reach out. We’re always here to help!"
Lady D Williams
February 18, 2025
5
out of
5
rating by Lady D Williams
"A special thanks to Crystal and Tracy and the rest of the team for being so helpful and compassionate. Always friendly and knows exactly how to help♥️♥️💯"
We responded:
"Thank you so much for your fantastic 5-star review! Brenda Bouwman State Farm office and the team are thrilled to hear that Crystal, Tracy, and the rest of the team made such a positive impact during your experience. Their compassion and dedication to helping our customers truly set us apart. We appreciate your kind words and support, and we look forward to serving you again soon!"
Virginia Mazzone
February 10, 2025
5
out of
5
rating by Virginia Mazzone
"I recently changed my car insurance carrier to State Farm in Muskegon, Mi. Natasha was very professional and patient to my needs saving me money each month with full coverage and rental insurance. Brenda Bouwman should be proud to have her represent her office. Thank you Natasha."
We responded:
"Thank you so much for your fantastic review! We’re thrilled to hear that Natasha was able to assist you in finding the right coverage while saving you money. Our team strives to provide professional and personalized service, and it’s wonderful to know that Natasha met your needs effectively. We appreciate your kind words about Brenda Bouwman’s office and will be sure to share your feedback with Natasha. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Thank you for choosing Brenda Bouwman State Farm Office!"