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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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David DeYoung

March 12, 2026

5  out of  5
rating by David DeYoung
"Kelly was awesome. She was right there with us through the entire process. Although it was not an ideal way to meet (the car ended up being totaled) Kelly was great to work with. If I could I would give her 10 stars."
We responded:
"Thank you so much for your kind words and 5-star review! We’re sorry to hear about the car being totaled, but we’re glad Kelly could be there to support you through the entire process. Your feedback means a lot to us, and we’ll be sure to share your compliments with Kelly. If you ever need anything else, please don’t hesitate to reach out to Brenda Bouwman State Farm Office."
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BreenaRae

March 11, 2026

5  out of  5
rating by BreenaRae
"I’m so happy to be back with State Farm, and knew I couldn’t go wrong with this specific location! Kim helped me this time, and she was amazing! She got me absolutely everything I needed at an affordable price! Thank you so much for everything!"
We responded:
"Thank you so much for your wonderful 5-star review! We’re thrilled to have you back with State Farm and honored that you chose our location. Kim is delighted to hear your kind words, and we’re glad she could help get you everything you needed at an affordable price. If you ever need anything else, please don’t hesitate to reach out to Brenda Bouwman State Farm Office!"
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Jackson Smith

March 10, 2026

5  out of  5
rating by Jackson Smith
"Thanks for the help becky"
We responded:
"Thank you for your kind words and 5-star review! Becky is glad she could help you. If you ever need anything else, please don’t hesitate to reach out to Brenda Bouwman State Farm Office."
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Kallie Basch

March 10, 2026

5  out of  5
rating by Kallie Basch
"Kim is amazing! Always so kind and patient no matter the circumstance!"
We responded:
"Thank you so much for your wonderful review, Kallie! Brenda Bouwman State Farm Agency is thrilled to hear that Kim provided you with such kind and patient service. We truly appreciate your feedback and look forward to serving you again!"
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Rodney Burns

March 6, 2026

5  out of  5
rating by Rodney Burns
"Very happy with the response time on getting my claim processed ."
We responded:
"Thank you, Rodney, for your positive feedback! Brenda Bouwman State Farm Agency is glad to hear you were happy with our quick response time in processing your claim. We appreciate your trust and look forward to assisting you again in the future!"
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Stephanee Caviness

March 5, 2026

5  out of  5
rating by Stephanee Caviness
"Friendly and fast service! I enjoy receiving the cards through-out the year that let me know I am a valued customer. Thank you so much! 😀"
We responded:
"Thank you for the review. We are very happy to be here for you and your family."
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Sharon Fairbanks

March 3, 2026

5  out of  5
rating by Sharon Fairbanks
"I called to get copies of my home owners insurance to send out to two agencies where I am applying for assistance. Kelly did a great job finding what I needed and she emailed it to me and also sent the papers by snail mail as I asked for. She was very pleasant, understanding, and helpful."
We responded:
"Thank you so much for your kind words, Sharon! Brenda Bouwman State Farm Agency is delighted to hear that Kelly was able to assist you promptly and provide exactly what you needed. We’ll be sure to share your compliments with her. If you need anything else, don’t hesitate to reach out!"
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Gail Dake

March 2, 2026

5  out of  5
rating by Gail Dake
"Tracy is very helpful anytime I have needed assistance with my insurance needs."
We responded:
"Thank you so much for your kind words and 5-star review! We’re happy to hear that Tracy has been so helpful with your insurance needs. We truly appreciate your continued trust in us. If you ever need anything else, please don’t hesitate to reach out."
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Denise Agnew

February 20, 2026

5  out of  5
rating by Denise Agnew
"I got Auto Insurance with Kim at the Muskegon office. She was very throughral patient informative and helpful. Thank you for your kind and patient representative."
We responded:
"Thank you so much for your wonderful 5-star review! Your kind words mean a lot to Kim and our entire team at Brenda Bouwman State Farm office of Muskegon. Thanks again for choosing us!"
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Tiffani DiAugustino

February 20, 2026

5  out of  5
rating by Tiffani DiAugustino
"Everyone in this office is very knowledgeable and kind."
We responded:
"Thank you so much for your 5-star review! The entire team at the Brenda Bouwman State Farm Agency truly appreciates your kind words. If you ever need anything or have questions, please don’t hesitate to reach out. We look forward to continuing to serve you!"
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josh west

February 3, 2026

5  out of  5
rating by josh west
"I had the pleasure of dealing with Crystal at Brenda Bouwmans office. Very professional and very helpful. Made sure to keep me informed every step of the way. I would give her more than five stars if it was allowed."
We responded:
"Thank you so much for your wonderful review! We’ll be sure to share your kind words with her—she’ll be very happy to know she made such a positive impact. Brenda Bouwman State Farm and team truly appreciate your support!"
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M Mj

January 23, 2026

5  out of  5
rating by M Mj
"Iv had pretty good experience's with Brenda's office and staff."
We responded:
"Thank you so much for your kind words and the 5-star review! We're glad to hear you've had positive experiences with Brenda Bouwman State Farm office and staff. We truly appreciate your support!"
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WMSofficial

January 23, 2026

5  out of  5
rating by WMSofficial
"They have been more than excellent and kind to me , crystal was the sweetest person to me and adjusted my insurance with absolute professionalism."
We responded:
"Thank you so much for the kind words! We're beyond thrilled to hear that the team at Brenda Bouwman State Farm has been more than excellent and super kind. We’re here to keep the good vibes and great service rolling—can’t wait to help you again soon! 😊🌟🚗"
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Audrey Zok

December 31, 2025

5  out of  5
rating by Audrey Zok
"Rebecca Banninga was great to work with and did an amazing job with following up and helping me out throughout the process."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Becky provided excellent support and made the process smooth for you. We appreciate your feedback and look forward to assisting you again at the Brenda Bouwman State Farm Office!"
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Josh

December 31, 2025

5  out of  5
rating by Josh
"Low rates, annual contact. Easy to get ahold of, very friendly service."
We responded:
"Thank you for your wonderful review! At the Brenda Bouwman State Farm Office, we're committed to providing excellent support and staying connected with you. We appreciate your trust and look forward to serving you for years to come!"
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Jason Brauer

December 31, 2025

5  out of  5
rating by Jason Brauer
"The staff is always helpful and very knowledgeable!"
We responded:
"Thank you for your fantastic review! Providing excellent service is our top priority, and your feedback means a lot to us. We look forward to continuing to assist you!"
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Tim Brauer

December 30, 2025

5  out of  5
rating by Tim Brauer
"Friendly fast service Very personable"
We responded:
"Thank you for your wonderful review! Providing a positive and efficient experience is very important to us at Brenda Bouwman State Farm Office. We appreciate your trust and look forward to serving you again!"
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Samantha Brauer

December 30, 2025

5  out of  5
rating by Samantha Brauer
"Always there when we need you"
We responded:
"Thank you for your wonderful review! At the Brenda Bouwman State Farm Office, providing dependable insurance support is our priority. We appreciate your trust and look forward to continuing to serve you!"
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No name A name

December 30, 2025

4  out of  5
rating by No name A name
"The staff are very professional. They are very, very nice and friendly. I would definitely recommend Mrs. Bouman's State Farm office to others seeking affordable insurance and services."
We responded:
"Thank you for your thoughtful review and kind words! We're glad to hear that you found our staff professional, friendly, and helpful. We appreciate your recommendation and are committed to providing affordable insurance and excellent service at the Brenda Bouwman State Farm Office. If there’s anything we can do to earn that fifth star, please don’t hesitate to reach out!"
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Madyson Vanmeter

December 30, 2025

5  out of  5
rating by Madyson Vanmeter
"Very friendly and helpful 10/10 recommend"
We responded:
"Thank you so much for your fantastic review! Your 10/10 recommendation means a lot to us at Brenda Bouwman State Farm Office! We look forward to continuing to serve you."
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Allison Beckwith

December 22, 2025

5  out of  5
rating by Allison Beckwith
"Brandi Is extremally helpful and an absolute pleasure to work with! Thank you!"
We responded:
"Thank you for the review. I will be sure to pass on your positive words to Crystal and the rest of the team. We strive to provide the best possible service to you, your family and the Muskegon Community. "
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Jessica Gail

December 18, 2025

5  out of  5
rating by Jessica Gail
"We have been with this branch for years. Great team! affordable insurance. I last spoke with crystal who was very kind & helpful!"
We responded:
"Thank you for the review, I will pass your kind words onto Tracy and the team. We will always here for you. - Brenda Bouwman and Team"
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Matthew Clevenger

December 15, 2025

5  out of  5
rating by Matthew Clevenger
"Easy process and super friendly service."
We responded:
"Thank you so much for leaving us a review. We are proud to be serving the Muskegon County area and beyond and are so happy to hear that you had an easy process. We strive to have the best customer service and try to keep everything as easy as possible. "
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Wayne Gatheright

December 3, 2025

5  out of  5
rating by Wayne Gatheright
"That takes the pressure stress off of me by being back to the old company."
We responded:
"Wayne thank you so much for the review! Brenda Bouwman and the team are so happy to have you back with your State Farm family!"
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Ryan Bourdo

November 19, 2025

5  out of  5
rating by Ryan Bourdo
"Kim was incredible to help me setup my insurance. She was diligent in making sure I was aware of coverages available to me and encouraging me to add my fiance to my policy to have peace of mind if she needs to drive my car. I've been with progressive for 5 years and they kept raising my rates and I thought state farm would be more expensive but they actually saved me money"
We responded:
"Thank you so much for your kind words and for sharing your experience! Brenda Bouwmans Team is delighted to hear that Kim provided such attentive and helpful service in setting up your insurance and ensuring you had the right coverage for peace of mind. It's wonderful to know that we were able to save you money while giving you the support you deserve. We truly appreciate your trust in us and look forward to continuing to serve you and your fiancé in the future!"