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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Robert Hall

January 7, 2025

5  out of  5
rating by Robert Hall
"I’ve been with State Farm since I was able to drive. This office has always been easy to work with. They made adding my wife to my account easy, they return phone calls in a timely manner, etc. Would recommend :)"
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Barb Kittel

January 3, 2025

5  out of  5
rating by Barb Kittel
"Love the personal assistants there! Great to work with! A+ Ty ya'll I greatly appreciate all the service you provide here!"
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Willie Dowdell

December 20, 2024

5  out of  5
rating by Willie Dowdell
"Very nice service"
We responded:
"Thank you for the review we are happy to be serving the Muskegon County area and will always be here for you and your family. "
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Brennen Bunnell

December 16, 2024

5  out of  5
rating by Brennen Bunnell
"Crystal from Brenda bowman’s office is amazing. She sends me reminders on when things are due and she is always happy to help you with any issues your facing and help guide you in the right direction when it comes to your insurance policy. In all the times that I had talked to her not once did she seem to have a bad day. She always answers with a joyful kind voice that honestly makes the whole process easier to handle. I wouldn’t have insurance at all with out her."
We responded:
"I am so glad that we were able to assist you with your insurance. We are always here to help."
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Tiffany Proctor

December 6, 2024

5  out of  5
rating by Tiffany Proctor
"Amazing service!! Brenda Bouwman's office has went above and beyond to make sure me and my family have the best coverage available!! I can't thank them enough!!"
We responded:
"Thank you for your wonderful review! We're thrilled to hear that you had an amazing experience with Brenda Bouwman's office. It's great to know that our office went above and beyond to ensure you and your family received the best coverage available. Your appreciation means a lot, and I'll be sure to pass along your kind words to the team. If you need any further assistance, don't hesitate to reach out!"
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Jeff Babbitt

November 20, 2024

5  out of  5
rating by Jeff Babbitt
"Brenda Bouwman’s State Farm team (Brandy and Jessica) were great to work with when I needed to submit a claim for a windshield replacement. I highly recommend them."
We responded:
"Thank you so much for your kind words! Brenda Bouwman State Farm Office and her team are thrilled to hear that you were provided with excellent service during your windshield replacement claim. Your recommendation means a lot to us, and we’re here to help you with any future needs. I will be sure to share your kind words to Brandi, Jessica and the team. "
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Jeff Shoemaker

November 18, 2024

5  out of  5
rating by Jeff Shoemaker
"Reaching out to sing the praises of Natasha Heykoop at the Bouwman Insurance Agency. Nancy and I are new residents in Muskegon, MI, previously living in Denver, CO. We were longstanding State Farm clients and my then agent recommended the Bowman Agency as we prepared for our move. Natasha was selected to be our personal agent and from day one has been nothing short of stellar on all fronts. Engaged, knowledgeable, responsive, the consummate professional. We will be longtime clients of Ms. Keykoop!"
We responded:
"Thank you so much for taking the time to share your experience with Natasha Heykoop and the Bouwman Insurance Agency! We are thrilled to hear that you and Nancy have found such great support as new residents in Muskegon. I will be sure to share your review with the team. Your kind words mean a lot to us, and we look forward to serving you for many years to come. If you need anything further or have questions down the line, don’t hesitate to reach out!"
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Eddie Mulato

November 1, 2024

5  out of  5
rating by Eddie Mulato
"Staff is very professional and polite. SN: Jessica is the best!"
We responded:
"Thank you so much for your wonderful review! We’re delighted to hear that you found our staff to be professional and polite. Jessica truly is an asset to our team, and we’re thrilled to know she made such a positive impression on you."
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maxasaur6

October 16, 2024

5  out of  5
rating by maxasaur6
"State farm is a 100% Recommendation. Natasha helped me even though it took me weeks to actually understand what i was doing and get my checks to come in. She is a 5 ⭐️ worker and i would 100% recommend her if you are looking for a helpful and very responsive agent."
We responded:
"Thank you so much for the amazing review for Natasha and Brenda Bouwman State Farm office of Muskegon! Your kind words truly mean the world to us. We are thrilled to hear that you had a great experience with us and the explanation of the coverage was top notch. We look forward to working with you, your family and friends! "
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Amanda Russell

September 19, 2024

5  out of  5
rating by Amanda Russell
"Natasha helped me so much today. Made my experience so fabulous."
We responded:
"Thank you for your positive review of Brenda Bouwman State Farm office! I'm glad to hear that Natasha provided excellent assistance and made your experience fabulous. If you have any more questions or need further assistance, feel free to let me know!"
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David Daniel Rice

September 18, 2024

5  out of  5
rating by David Daniel Rice
"I love it because I don't have to insure my gfs car now"
We responded:
"David, We would like to thank you for the review that you left for Brenda Bouwman State Farm office. We see you are not currently insured with the Brenda Bouwman State Farm office and would like to speak with you about your coverage or would suggest you please contact the State Farm office you are currently insured with to review your coverage."
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Barb Bruder

September 6, 2024

5  out of  5
rating by Barb Bruder
"Kim Zimmerman is excellent. Very patient, takes time to listen to all the details and very knowledgeable! Blessed to call her our agent."
We responded:
"Thank you for your review! Here at Brenda Bouwman State Farm office we strive to provide the best service. I'm glad to hear that Kim was able to provide excellent service. I will be sure to pass your kind words to Kim and the team. If you need any further assistance, feel free to ask!"
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Melinda B.

August 22, 2024

5  out of  5
rating by Melinda B.
"Was very helpful an she took the time for me to understand the insurance lingo...have the discounts an I am happy overall."
We responded:
"Thank you for taking the time to leave a review! I'm glad to hear that our team at Brenda Bouwman State Farm office were able to help you understand the insurance lingo and find the discounts you were looking for. I'll be sure to share your positive feedback with the team. If you ever need further assistance or have any other questions, don't hesitate to reach out. We're here to help!"
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Aaron Turner

August 9, 2024

5  out of  5
rating by Aaron Turner
"Natasha is amazing! I really appreciate her thoughtfulness, patience, and candor."
We responded:
"Thank you for your kind words about Natasha! I'm glad to hear that she provided you with exceptional service. I'll make sure to pass along your feedback to her. If there's anything else I can assist you with, please feel free to let me know."
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Shelley Fairchild

August 7, 2024

5  out of  5
rating by Shelley Fairchild
"Love these girls!! Kelly, Crystal, Brandy, and Tracy you ladies are Rockstars!!!!! Thanks for always being here to help!!!!❤️😊"
We responded:
"Thank you for your wonderful review! Crystal, Brandi, and Tracy are indeed amazing and we're glad they were able to provide you with excellent assistance. We appreciate your kind words and are here to help anytime you need it. Thank you for your support! "
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Robert Sapp

August 1, 2024

5  out of  5
rating by Robert Sapp
"I was very pleased with effort and time that Brandi spent getting me back on line. She went the extra mile to help someone who is very naive when dealing with computers. One very happy customer."
We responded:
"I'm glad to hear that you had a positive experience with Brandi! It's always great to hear that my team at Brenda Bouwman State Farm office goes the extra mile to help out, especially when it comes to technology. Brenda Bouwman State Farm Office will always be here for you and the Muskegon Community. "
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Smoky Mountain Rustic

July 30, 2024

5  out of  5
rating by Smoky Mountain Rustic
"Very helpful. Got my new to me vehicle insured in under 5 mins. Thank you."
We responded:
"Thank you for leaving a review for Brenda Bouwman State Farm Office! We're thrilled to hear that our team was able to assist you in getting your new vehicle insured quickly and efficiently. Providing prompt and helpful service is our top priority, and we're glad we could meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Thank you again for choosing our office for your insurance needs!"
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KeIah Franklin

July 6, 2024

4  out of  5
rating by KeIah Franklin
"Nice people, easy to work with."
We responded:
"Thank you for taking the time to leave a 4-star review for Brenda Bouwman State Farm! We're glad to hear that you found the team to be nice and easy to work with. If there's anything else we can assist you with or if you have any suggestions for further improvement, please feel free to let us know. We appreciate your feedback and hope to continue providing excellent service to you in the future."
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jjim jjim

June 3, 2024

5  out of  5
rating by jjim jjim
"Best there is. I left them once, never again. The professionalism is superb. They take care of you"
We responded:
"Thank you for the compliment Jim, I will be sure to pass it on to the team."
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Timmy Smith

May 25, 2024

5  out of  5
rating by Timmy Smith
"Thank you Brenda Bowman a d staff. You have always had my back. Thanks for helping me with drive safe and save, and all of the other service you provide to me and my family. Timmy S.ith, customer!"
We responded:
"Thank you for the review. We are happy to always be here for you and your family."
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Billy

May 16, 2024

5  out of  5
rating by Billy
"Great people. Awesome rates. They treat you like family & they make you feel appreciated"
We responded:
"Thank you for sharing your wonderful experience with Brenda Bouwman State Farm Office! It's fantastic to hear that you have such positive interactions. "
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Connie Koekkoek

May 14, 2024

5  out of  5
rating by Connie Koekkoek
"Very professional and very efficient service. Thank you so much Kelly at State farm."
We responded:
"Thank you for your kind words. We're thrilled to hear that you found our service to be professional and efficient. Kelly at Brenda Bouwman State Farm Office will be delighted to know that their efforts were appreciated. We are happy to always be here for you. "
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Krissy Muston

May 11, 2024

5  out of  5
rating by Krissy Muston
"I had been emailing Kim in the office back in forth for a few weeks. With my busy schedule I finally had time to sit down and go over all my needs. Kim had time to help me understand all that State Farm has to offer. We worked really well together to get what I needed. Thank you for taking the time for me."
We responded:
"Thank you for sharing your experience with Kim at the Brenda Bouwman State Farm office. We appreciate your kind words and are thrilled to have played a part in ensuring a positive experience for you."
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Sara Bean

April 26, 2024

5  out of  5
rating by Sara Bean
"Very friendly staff that are always willing to work with me no matter what the situation and they always respond back fast would highly recommend them if you are in the market for insurance."
We responded:
"Thank you for your review! I'm glad to hear that you had a positive experience with our team here at Brenda Bouwman State Farm Office. We are happy to be here for you, your family and your friends. "
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David Johnson

March 19, 2024

5  out of  5
rating by David Johnson
"My agents are phenomenal! They always help me and they are always attentive to my needs! They are the best!"
We responded:
"Thank you for the review. I am very happy that we are here to help you."