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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Jordan Anderson

October 31, 2023

5  out of  5 rating by Jordan Anderson
"Tracy made the process of starting a Windshield replacement extremely easy. She was very thorough and very helpful!"

Sandra Norman

October 20, 2023

5  out of  5 rating by Sandra Norman
"State Farm does a wonderful job of explaining my home and auto policies to me. I am very satisfied with State Farm Insurances. I highly recommend them to anyone in need of home and/or auto insurance."

Roger Byrnes

September 13, 2023

5  out of  5 rating by Roger Byrnes
"They always treat me with the utmost respect"

Andres Baculi

September 12, 2023

5  out of  5 rating by Andres Baculi
"I had the pleasure to work with Tracy DiAugustinio. We shared a mutual customer and Tracy was very knowledgeable on the topic at hand, was efficient, and extremely friendly. This was by far the easiest business transaction I have been a part of out of any insurance company that I have dealt with in the past :)"

jjim jjim

September 6, 2023

5  out of  5 rating by jjim jjim
"Best there is. I left them once, never again. The professionalism is superb. They take care of you"

T- In-The-Skee

August 4, 2023

5  out of  5 rating by T- In-The-Skee
"Amazingly friendly and very knowledgeable staff. They are always there to help and treat you like family. Thank you Brenda and your team!"

Andrea Rouwhorst

July 12, 2023

5  out of  5 rating by Andrea Rouwhorst
"We recently had a car accident and Becky was so helpful in working on a mini-tort claim. She was very responsive and proactive, and made the process as smooth as it could be. Tracy was also extremely helpful in switching coverage from one vehicle to another. Nothing but good things to say about this State Farm office!"

Grace Loss

July 10, 2023

5  out of  5 rating by Grace Loss
"Brandi did a great job helping me sign up for my insurance. She was very friendly and I would highly recommend."


June 30, 2023

5  out of  5 rating by Alberto
"Amazing staff, always willing to help. I have several vehicles along with my house insured with a great rate."

Chris Kidd

June 28, 2023

5  out of  5 rating by Chris Kidd
"Always friendly, just left the Apple Avenue office. Had the pleasure of being helped by Brenda Bouwman herself. My dad started with this branch back in the 70’s. The lowest prices in Muskegon. FIVE STAR service always. Stop in and get a quote. Tell’em CHRISTOPHER KIDD sent you."

Brian t

June 23, 2023

5  out of  5 rating by Brian t
"I can’t recommend Brenda and her team enough. I have been insured by this branch for the last ten years and the customer service is unmatched. My questions are always answered throughly and the staff is incredibly personable."

Darrell Caviness

June 21, 2023

5  out of  5 rating by Darrell Caviness
"Excellent service"

Tiffany Tice

June 17, 2023

5  out of  5 rating by Tiffany Tice
"Very friendly staff and best customer care I’ve seen in a long time! Fast and Easy getting my insurance, I even saved enough money by switching that I was able to get my renters insurance too!!"

Andy Tibbitts

June 8, 2023

5  out of  5 rating by Andy Tibbitts
"The entire staff is amazing and Becky is especially phenomenal! Will find you the best deal and actually cares about people as more than just clients"

fist bman

June 7, 2023

4  out of  5 rating by fist bman
"Great at answering questions and providing helpful updates!"

Notme64 Stillnotme

June 1, 2023

5  out of  5 rating by Notme64 Stillnotme
"Very helpful"


May 18, 2023

5  out of  5 rating by DANNI STEVE
"Very nice and helpful very speedy service always give notice and very understandable and they work with you I recommend anyone this is a good insurance vompany"

Nicole Norman

May 12, 2023

5  out of  5 rating by Nicole Norman
"I can not say enough GREAT things about Brenda Bouwman and her agency! She has been my personal agent for years and now for my business. Her and the staff are friendly, awesome with communication and Brenda is readily available when needed. If you're looking for an agent that you can trust and is hassle-free... Go See Brenda Today!"

Carrie Bell

May 11, 2023

5  out of  5 rating by Carrie Bell
"The professionalism of this business is especially greatful. ThankYou"

Jakesha White

May 11, 2023

5  out of  5 rating by Jakesha White
"Great place to go with great quotes. The environment is clean and the staff is very friendly and informative. Very satisfied"

Paul Kraus

May 9, 2023

5  out of  5 rating by Paul Kraus
"Great app, one of the best and easiest that I use, can always find anything I need on it for information before getting ahold of my agent."

Kori Reyes

May 2, 2023

5  out of  5 rating by Kori Reyes
"I have had Brenda at State Farm for years and would highly recommend them for all your insurance needs. The ladies who work there are great as well. Kelly and Crystal helped me so many times ...this is one of my many reasons I stay insured with Brenda and her staff at State Farm! Thanks for all you do!"

Valerie Richman

May 2, 2023

5  out of  5 rating by Valerie Richman
"Tracy was so helpful when I called about transferring coverage to a new car! She gave me all the information I needed to make a fully informed decision about both our covered vehicles. She also helped me trouble shoot issues I was having with my drive safe app. We have been with State Farm for decades and have always had great service."

Merlin Koch

April 27, 2023

5  out of  5 rating by Merlin Koch
"I worked with Crystal at the Brenda Bowman State Farm and was shocked that she returned every phone call I made to her. She also worked with me to get a fantastic rate for two cars. I could not be more happy with my experience."

Jessica Gail

April 24, 2023

5  out of  5 rating by Jessica Gail
"I spoke with Tracy she is always so kind and helpful"